Refund and Returns Policy - Gracia Skin Care

Refund and Returns Policy

By purchasing our products, you agree to the terms of this policy.

Return Policy

We offer a return policy for all of our products. If you are not satisfied with your purchase, you may return it for a full refund. All shipping fees associated with the re-shipment must be paid by you.

The products you purchased will be applicable for a full refund if they comply with the following conditions:

  • Item/s need to be unused and in their original packaging.
  • Item/s must be returned within 7 days after the date of initial delivery of the items.
  • It’s necessary to send a copy of your order confirmation or proof of purchase with your return.

How to Return:

  1. Please contact us by email at info@graciacosmetics.com.com.pk with your order number and reason for the return.
  2. Return the product/s to us in its original packing with the seal still on and include the original packing slip or invoice at:
  3. Return address:

First Floor 33/S QUAID-E-AZAM INDUSTRIAL ESTATE KOT LAKHPAT LAHORE, PAKISTAN.

In exchange for the returned goods, we will also issue you a voucher for the same amount via email.

Exchange Policy

We offer exchanges for the purchased products. We send you the requested or desired item in exchange once we receive the original item/s.

The purchased product/s you want to exchange with your desired product/s will be applicable if it complies with the following conditions:

  • Item/s that need to be exchanged should be unused and in their original packaging.
  • Item/s should be returned for exchange purposes within 7 days after the date of initial delivery of the item/s.
  • It’s necessary to send a copy of your order confirmation or proof of purchase with your return.

How to Exchange:

  1. Please contact us by email at info@graciacosmetics.com.com.pk with your order number and reason for the return.
  2. Return the product to us in its original packing with the seal still on and include the original packing slip or invoice at:
  3. Return address:

First Floor 33/S QUAID-E-AZAM INDUSTRIAL ESTATE KOT LAKHPAT LAHORE, PAKISTAN.

Order Cancellation

If you need to cancel your order, please contact us within 24 hours of the order placement via

E-mail: info@graciacosmetics.com.com.pk

Inquiries: (0300) 1723746

Hotline: (042) 35110048

If your order has not shipped, we will cancel the order and provide you with a full refund.

If your order has already shipped, you may return it once you receive it, following our return policy guidelines.

Refund Policy

We offer refunds for products that are defective or damaged upon receipt. If it occurs, then proceed to return as follows:

  1. Return the damaged product/s to us in its original packing with the original packing slip or invoice.
  2. Return address:

First Floor 33/S QUAID-E-AZAM INDUSTRIAL ESTATE KOT LAKHPAT LAHORE, PAKISTAN.

Once we receive the product, we will issue a refund, including shipping costs within 24 hours.

Please note that we cannot offer refunds for products that have been opened, used, or damaged due to misuse or mishandling.

If you have any questions or concerns about our Return, Refund, Exchange, and Cancellation Policy, please contact us.

SHIPPING POLICY

The Order Delivery Policy outlines the procedures that make sure the customers receive their orders on time.

By purchasing our products, you agree to the terms of this policy.

1.We process orders within 1-2 business days of receiving them. During peak seasons or holidays, processing times may be longer. Once your order is processed, we will send you a confirmation email with your order details and estimated delivery date.

2.We offer standard shipping and expedited shipping options. Standard shipping typically takes 3-5 business days for delivery. Please note that shipping times may vary depending on your location and shipping carrier.

3.Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the shipping carrier’s website.

If you have any questions or concerns about your order, please contact us. We will do our best to assist you and ensure that you receive your order as soon as possible.

Please note that we are not responsible for any delays in delivery due to weather, shipping carrier delays, or other unforeseen circumstances beyond our control.