At Gracia Cosmetics, we strive to ensure that your orders are processed and delivered promptly and efficiently. Please review our shipping policy below for detailed information on how we handle shipping and delivery.
1. Processing Time
1.1 Orders are typically processed within 1-2 business days after payment confirmation.
1.2 Orders placed on weekends or public holidays will be processed on the next business day.
1.3 You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Methods and Costs
2.1 We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 3-5 business days.
- Express Shipping (if available): Estimated delivery time is 1-3 business days.
2.2 Shipping costs vary depending on the destination and selected shipping method. Final costs will be calculated at checkout.
3. Delivery Locations
3.1 We currently ship to locations within Pakistan or worldwide.
3.2 Delivery to remote or restricted areas may take additional time.
4. Order Tracking
4.1 Once your order is shipped, you will receive a tracking number via email or SMS.
4.2 Use the tracking number to monitor your package’s status and estimated delivery date.
5. Delivery Issues
5.1 If your package is delayed, damaged, or lost in transit, please contact us at contact email or phone for assistance.
5.2 We are not responsible for delays caused by courier services or customs clearance.
6. Incorrect or Incomplete Address
6.1 Ensure that your shipping address is accurate and complete at the time of placing your order.
6.2 Gracia Cosmetics is not responsible for undelivered orders due to incorrect or incomplete addresses. Additional charges may apply for reshipping.
7. International Shipping (if applicable)
7.1 Customs fees, taxes, or import duties may apply to international shipments and are the responsibility of the customer.
7.2 International delivery times may vary based on customs processing.
